Frequently Asked Questions

Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Contact us and report an issue here to complete the form with your order-related question(s).

All of our flowers & gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind.
If you're not satisfied with your purchase, for any reason at all, we'll make it right.

Help Center to complete the form with your order-related question(s).

To use a promotion code, make sure you have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says Promotion Code.

If you're redeeming an offer that requires you to enter both a promotion code and a membership number, enter the promotion code in the box that says Promotion Code and your membership number in the box that says Program ID.

Please note: Certain items are not eligible for promotion codes. These will be marked clearly with the message: "Promotion Codes are not valid for use on this product".

We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

We accept the following credit card payment options: American Express®, Discover®, MasterCard®, Visa®

We also accept the following express checkout payment methods:AMEX Express Checkout, Chase Pay, Masterpass PayPay, Visa® Checkout | Apple Pay and Android Pay are accepted on our mobile app only

Local and State sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window. Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. You can review all of this important information in our Security & Privacy Policies

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues.

Your order is then sent over a secure connection to 1-800-Flowers.com. You'll receive an email confirmation once your order has been received.

Checking the status of your order is quick and easy!

1. View the status of a single order by entering your order number on the Order Tracking Page.
2. Sign in to your account to review the complete order history of all your 1800-Flowers.com orders. Don't have an account? Register now.
3. If you provided an email address, we'll send you a confirmation as
   soon as we receive it.

If you still have questions, let’s chat. You can contact us and report an issue here. Please remember that our normal delivery hours are between 9AM and 8PM in your recipient’s time zone.

After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.

1. Order Confirmation Email: This email will let you know that your order has been received. If you don't receive this email, please reach out by clicking on the icon on the bottom right of your screen to chat with us to ensure that your order is being processed. You can also try checking your spam folder.
2. Shipping Confirmation Email: This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS.
3. Delivery Confirmation Email: This is the big one! It lets you know that your special gift has successfully been delivered. You should receive this email by 8PM in your recipient's time zone. Please note: During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to make sure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

If you need to modify or cancel your order, you can do so by clicking here or by clicking on the icon on the bottom right of your screen to chat with us.

Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.

If your order is scheduled for a future delivery date, we'll do everything possible to fulfill your request.

Shipments & Deliveries: Celebrations Passport® membership provides you with Free Shipping/No Service Charge for qualifying purchases ordered for delivery two business days or more from the date of your order. Same-Day, Next-Day and Weekend Delivery are also available, however, an additional expedited delivery surcharge will apply. For more details, please see our Terms and Conditions.

Qualifying Products: Most products across our Family of Brands, with the exception of Stock Yards, qualify for the Free Shipping/No Service Charge benefit. When you choose your delivery date for each order, the applicable shipping charges, service fees or surcharges, and amount will be shown. There is no minimum purchase amount required for your order(s).

For Same-Day Delivery and Next-Day Delivery on qualifying products, an expedited delivery surcharge will be added to your order. Saturday Delivery carries an additional surcharge for Local Florist Delivery and Direct Shipped products. For more details, please see our Terms and Conditions.

During holiday periods we offer many different delivery options to ensure your flowers and gifts arrive when you would want them to. At times, surcharges may apply and will be displayed during the delivery date selection.

To be recognized as a Celebrations Passport member online, you'll need to sign in prior to completing your order. You may also use the program for your 1-800-Flowers.com orders placed over the phone, however, you'll be asked to provide proof of membership when you go to place your order. This will typically be the email address and credit card you used to enroll. Please note: program benefits are currently not available for phone orders placed with our other brands.

To find your membership expiration date, click on My Account in the upper right corner and sign in. Next, click on Passport under the My Account menu. This will bring you to your Passport Profile page, where you'll see both your membership end date and renewal date.

Your membership is automatically renewed and billed to your credit card on file for successive one-year periods, at the then-current rates and surcharges for the program. Prior to the automatic renewal and billing, we'll notify you of the following in advance, via the email you used at the time of enrollment:

• Your pending renewal
• Your then-current fees and charges applicable to the program
• Where to find more information about the program

We'll also send you an additional email confirming your renewal.

If you elect not to renew your membership, you may cancel at any time prior to renewal by calling us at 1-800-961-2036. Your credit card on file with us will not be charged.

Allergy Warning: Facilities and equipment used to produce Fruit Bouquets, Shari’s Berries and 1-800-Flowers.com same-day, fresh baked products may include allergens other than those identified in the product description on the specific product pages. We urge customers with known food allergies to exercise caution when ordering our products. Individuals with serious food allergies should refrain from ordering our Fruit Bouquets, Shari’s Berries and 1-800-Flowers.com same-day, fresh baked products.